We've designed the process to be as simple, convenient, and delightful as possible

To start, all you need to do is visit our website and personalise your Santa Letter - adding those unique details that make your child feel truly special. Make sure to provide the address where you'd like the letter delivered on the product page. Whether it's your home, grandparents' house or even a holiday getaway location, Santa's elves are ready to deliver anywhere!

Once you've created your letter, simply place your order. Our team will then work their magic, carefully preparing and dispatching your personalised Santa Letter, ensuring it arrives in time to bring that extra sparkle to your festive season.

Our Santa Letter is more than just a letter; it's a wonderful, magical experience for your little one that brings the joy and wonder of Christmas to life.

When you order a Santa Letter, your child receives a personalised letter crafted especially for them. Because who else but Santa knows that your little one, now 7 years old, plans to leave out cookies for Santa and has bravely conquered challenges this year?

To make it feel special, each letter comes with an official Christmas business foil stamp—it's as though the letter has been sent from Santa's workshop at the North Pole!

The magic continues with a red envelope that adds a festive touch, creating a sense of anticipation and excitement as your little one opens their message from Santa.

And tucked away in this letter is a hidden QR code. When your child scans this code, they'll be taken to a secret video message from Santa himself. It's a heartwarming, memorable surprise that will surely light up their eyes and make their Christmas magical.

We believe every child is unique, so their Santa letter should be, too. You can personalise your letter with all the details that make your little one who they are.

When you order, you'll have the chance to include your child's name, age, and suburb - giving that extra touch of authenticity as if Santa himself had taken a look into his magical globe. You can also share what they've accomplished his year and even what they plan to leave out for Santa (we hear he loves cookies and milk!).

And here's the icing on the Christmas cookie -there's a secret video message from Santa your child will discover via the hidden QR code in the letter.

We understand that our wonderful community is diverse and multilingual, and we would love to accommodate everyone's needs. However, at this time, our Letter from Santa is only available in English.

We truly value the importance of every child being able to read their letter from Santa in their native language. As we continue to grow and evolve, expanding our services to include more languages is on our wish list.

Our Santa Letter knows no age boundaries. We believe in the magic of Christmas and its ability to bring joy to everyone, regardless of their age. Whether your little one is just beginning to recognise letters or your older child is keeping the Christmas spirit alive, our Santa Letters are crafted to suit all ages. It's a heartwarming tradition that can grow with your child, creating lasting memories.

So, whether your child is 2 or 12, rest assured that our Santa Letters will deliver a sprinkle of Christmas magic right to your doorstep. After all, the joy of Christmas is ageless, and we're here to help you celebrate it in the most special way possible.

We know how eagerly your little one is waiting for this special message, and we want to ensure it finds its way straight to your mailbox.

To make this happen, the Letter from Santa is shipped directly to the address provided in the delivery details on the product page. It's like giving Santa the exact coordinates to your home! Please note that this is different from the address you might enter at checkout. The delivery details on the product page are the ones we use to guide Santa's letter to you.

We understand that while the idea of Santa's letter landing at a fairy-tale castle or a secret treehouse might be exciting, unfortunately, letters with fictional delivery details won't arrive. To make sure your letter ends up at the right place, we kindly ask that you provide an accurate, real-world address.

For our dear customers in Australia and New Zealand, your letters are sent out from within Australia. And for those residing in the US and Canada, your letters make their way to you from the US.

Our goal is to make this enchanting tradition accessible to as many children as possible. However, we're unable to offer delivery to any other countries beyond these mentioned. We understand this may be disappointing, and we appreciate your understanding.

We're constantly striving to expand our reach and bring a touch of North Pole magic to more corners of the world. So, keep an eye out - who knows, Santa's letters may soon find their way to your country!

For our wonderful customers, we're happy to share that your Santa Letters will be shipped the very next business day. We know how eager you are to receive your letters, so we ensure they embark on their journey to you as quickly as possible. We take the utmost care in crafting and preparing each letter, ensuring it's packed with all the magic and warmth of Santa's North Pole home.

We know how much you cherish those twinkling eyes and bright smiles when your child receives their magical Letter from Santa. Ensuring that this special moment happens right on time is a responsibility we don't take lightly.

We put in every effort to create and ship your letters as swiftly as we can. However, the holiday season is a bustling time for everyone, including the postal service. To help ensure your letter arrives in time for Christmas, we encourage you to be mindful of our recommended delivery dates for your specific location. Placing your order with these dates in mind is a great way to ensure your letter's timely arrival.

We also want to share with you that our letters are sent via a non-trackable envelope service. This helps us keep the magic of a Letter from Santa accessible for all by keeping costs down. While this means we won't be able to provide real-time tracking updates, we assure you that Santa's message is on its way to your little one.

When you receive your child's Letter from Santa, the magic is only just beginning. Hidden within the letter is a special QR code - think of it as a magical key to unlock a secret Christmas portal!

Here's how it works:

1. Once you have the letter in your hands, together with your child, start the fun-filled adventure of finding the hidden QR code. It's all part of the magic!
2. When you find the code, use your smartphone to scan it. If you're not sure how to do this, don't worry - most smartphones simply require you to open your camera and point it at the code.
3. Scanning the QR code will transport you and your child to a secret Christmas portal. The anticipation builds!
4. And then, voila! Your child will uncover their special video message from Santa. Imagine the joy and wonder on their face as they hear Santa speaking to them!

Due to the magical nature of our letters, we send them through a unique envelope service that is non-trackable. This is all part of keeping the Christmas magic alive!

Imagine it as Santa's elves quietly delivering the letters straight from the North Pole, slipping them into your mailbox without a sound. While we can't provide a tracking number, rest assured that we're committed to ensuring your Santa Letter reaches you in time for the holiday season.

We know how special and unique the experience of receiving a Letter from Santa is, and we want to preserve that magic. That's why each letter is sent out separately from any other products you may have ordered at the same time.

We understand that you might be a bit concerned if your other items arrive first. But rest assured, we haven't forgotten about the most magical part of your order - your Letter from Santa. It's on its way and will soon find its home in your letterbox, ready to bring a burst of joy and anticipation to your little one.

We understand the anticipation that comes with waiting for your Santa Letter. After all, each one carries a special message straight from the North Pole!

To preserve this enchanting experience, we send out each letter separately. It's as if they're being individually delivered by Santa's own postal service! However, because of this, we cannot guarantee that all letters will arrive at the same time. Just like snowflakes, each one may take its own unique path to your home.

We know it's hard to wait, especially when something this magical is on its way. That's why we recommend allowing for the full delivery timeframe specific to your area for all letters to arrive. This ensures that every special message from Santa gets the chance to make its magical journey to your letterbox.

To keep the holiday spirit high and avoid any disappointment, we suggest that if you have multiple children eagerly waiting for their letters, perhaps you could check the mailbox yourself. This way, no child feels left out if some letters arrive earlier than others.

And here's a little tip from us - once all the letters have arrived, why not gather them up and place them back in the mailbox for your children to discover? Imagine the joy and excitement on their faces when they open the mailbox to find a bundle of personalised letters from Santa himself!

This little act of love not only ensures that every child receives their letter at the same time, but it also transforms a simple mailbox check into a memorable event filled with anticipation, surprise, and pure holiday joy.

We put our trust in the postal service to deliver these precious letters to you. However, we know that sometimes, things can go awry. If your letter hasn't arrived within the recommended delivery timeframe, we're here to help.

Simply reach out to our friendly customer service team. They're always on hand to help, guiding you with a smile and the aim to make your holiday season as joyful and stress-free as possible.